Frequently Asked Questions
Everything you need to know about your Stetson order.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft measuring tape. Compare your measurement to our official size guide located on each product page.
What is your return policy for apparel and headwear?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that custom-shaped hats are considered final sale.
How long will it take for my order to ship?
Standard orders typically process within 2-3 business days. Once shipped, domestic delivery usually takes 5-7 business days depending on your location.
How should I care for my felt or straw hat?
Store your hat upside down on its crown to maintain the brim's shape. Use a soft-bristled brush for felt hats and a damp cloth for straw hats to remove surface dust and debris.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.
Can my hat be refurbished or reshaped?
Many of our high-quality felt hats can be professionally cleaned and reshaped. We recommend visiting a professional hatter or using light steam at home for minor adjustments.